Western Sydney Tech Innovators, home

Workshops, consultations, workflow automation and software builds for Western Sydney businesses, from the same practitioners who run the region's largest AI community

Our impact

Workshops and consultations64+

in-depth sessions delivered, from open workshops and corporate training to 1‑1 consultations.

Supported local businesses63+

across Western Sydney, from one-off training to automation and software builds.

Business and community leaders trained185+

business owners, council managers and team leaders who left able to use what they learned.

Training and consultation

An open workshop you buy a ticket to, a tailored session shaped around your team, or 1-1 sessions on your own operations. Start with the free AI audit.

View more: Training and consultation

In their own words

Three business owners on what came out of working with us. A couple of minutes each.

  • Jenetta Russell Testimonial
  • Piyush Testimonial
  • Susan Bennett Testimonial
Jenetta Russell beside Lailei Huang at the screen, her automation mapped out behind them.
Susan Bennett beside Lailei Huang at the screen, her site inspection report automation listed behind them.

  • I'm so excited with what I've learned to do. It was very practical, it was very easy to understand. I've got seven different businesses that I run, and this will make it so much easier.

    I've created a bot and I named it Henrietta. I tell Henrietta what I want to do, and she comes back having written a whole bunch of tasks for me and how to do them. It's mind-blowing.

    My brain works in a weird way, and Lailei is very visual and I'm very visual. It's all about pictures and I'm visualising everything, and this is the way I like to learn. So, this has been an ideal opportunity for me.

    Jenetta Russell OAM

  • I'm a Work Health and Safety Consultant. What I found so interesting, and actually quite vital, is that it wasn't just diving in. It was about finding out about my business, how I do things, and that context goes into the process.

    I go onto a site, do an inspection, then come back and write a report. Processing those reports could be five or six hours. By training my AI to do it exactly how I like it, it was under an hour that I could produce that report.

    There were times where it was very frustrating, but with the help of the WSTI team I could sort that out. Now I have a fully functional reporting process that gives me more time to build my business.

    Susan Bennett

  • WSTI's one-day AI session was one of the most practical training days we've done. Instead of working on our own business, we used a practice business to learn on. That was actually a real strength.

    Lailei, who ran the session, was fantastic. He was calm, patient, and endlessly helpful, and made the whole day feel approachable rather than overwhelming. No question was too small, and he took the time to make sure everyone understood before moving on.

    We came away with a clear, hands-on understanding of how AI can work for us, and the confidence to put it into practice. I'd recommend WSTI's session to any business wanting a genuine, supportive introduction to AI.

    Naomi

  • We have attended a number of your AI sessions, and every time we come away having learned something genuinely useful that we can apply to our business. The combination of technical expertise, practical guidance, and community spirit is something we have not found anywhere else.

    What stands out most to us is WSTI's commitment to ensuring that small businesses, community organisations, and people who might otherwise be left behind by the rapid pace of technological change have access to knowledge, support, and opportunities. That mission is incredibly important, and it is something we deeply admire.

    Anna and James

  • You can read all the theoretical think-pieces you want about AI, but nothing beats seeing it applied in the wild.

    I spent last Saturday afternoon at Western Sydney Tech Innovators' "Automate Your Business Operations" workshop. Getting hands-on with Claude's CoWork platform was brilliant, but the real gold was hearing how business owners, corporate leaders and other consultants are actually deploying this technology to solve real problems. It completely cuts through the online echo chamber, proving to me the real value that lies in architecting agents, sub-agents and custom skills directly into your operational business processes.

    Paul CurwellDeloitte

  • Last Saturday, I attended the “Automate Your Social Media and Content Creation with AI Agents” workshop hosted by Western Sydney Tech Innovators (WSTI).

    The session showcased practical ways to use AI agents for content marketing: from exporting context and generating content to publishing social media posts and sending personalised newsletters.

    While I'm still early in my AI adoption journey, seeing these real-world applications was both inspiring and motivating. It reinforced the importance of continuous learning as AI continues to transform the way we work.

    Chantal ChanDigital Marketer

What a session looks like

Photographs from the workshops and audit sessions themselves, taken in the room on the day.

  • A workshop in progress, participants working on laptops across the room.
  • A facilitator walking the room through an exercise on the big screen.
  • One of the team helping a participant at their laptop.
  • Two people mapping out a workflow on a whiteboard.
  • An exercise on screen asking participants to play the customer.
  • Three participants working something out together at a laptop.
  • A facilitator explaining a step to the room.
  • A table of participants working through the session.
  • A build shown live on screen while the room follows along.
  • A smaller session with attendees seated at the front.
  • Participants practising on their own laptops.
  • The room mid-session, screen up and everyone working.
  • Two people working through a diagram on a whiteboard.
  • One of the team leaning in to help at a table.
  • Two people talking beside the whiteboard after a session.

What people say about working with us

  • “So many connectors, and I did not expect Co-work to be this easy to work with.”
  • Ligia: “Did not expect it would be this easy to learn.”
  • James: “Claude was able to adjust tone and be able to create a quote in a very organised format. Possibly could connect to other programs and manage all from only one AI agent.”
  • Naomi: “Enjoyed a real world problem on a mock business. Agent taking over the mail enquiry and creating a workflow.”
  • Hardik: “Opened my eyes to new possibilities with Claude I had not imagined.”
  • Kristy: “I loved learning about Claude. This was my first time seeing it and the other programs that can help grow and scale my business. I can't wait to learn more about what is possible. I would use this to automate so many areas of my business.”
  • Sreeshan: “Novice/Beginner friendly. Having a volunteer supporting each table gave us the confidence to speed up the learning curve! Learning of each other's businesses and case studies really helped. So far so good. Please have more sessions!”
  • Sam: “Good to connect and get sharing. Use the Sales Agent to automate my customer journey. It is already the best. People can do it by themselves.”
  • Malcolm: “I shall use my Sales Agent for prospecting and finding new leads.”
  • UG: “Learnt the importance of business context for AI, and it was very useful.”
  • Priyank: “Emails were read and draft ready! Gmail connectors for morning brief and summary.”
  • Ann: “The level of detail that the AI draft email can be. I would like Claude to clean my inbox which is full of marketing and junk emails.”
  • Cathy: “Automation, intuitive and hands-on. Automate a process, analyse a deal, draft up approval emails.”
  • Paul: “Functionality of Claude Co-work, Useful to understand how I can get Claude to manage my work. Try out building agents, sub agents, scheduling and skills.”
  • “Beginner friendly, and a genuinely welcoming community.”
  • “The power of AI agents and their skills to help business owners to grow their business.”
  • “The quotation pdf generated was surprisingly good - did not expect it to be so good but could be more personalised.”
  • “Amazing results from minimal input. Did not need to provide much guidance to get the right result.”
  • “It read multiple emails and made a report and sent it to the business owner”
  • “I am going to use it to forecast future business opportunities.”

Ready when you are

Training runs to a schedule; consultations start with a free audit. Pick whichever fits what you are trying to do. If neither obviously does, the audit is the cheaper way to find out.

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